Returns & Refunds

OSThearing recommends a trial period of 21 days. This trial period is recommended because medical studies show that your brain requires about three weeks to adjust your hearing sense to new hearing aids.

 

30 Day Satisfaction Guaranteed Return Policy

When you purchase a product from OSTHearing Aids, the first 30 days are considered as a bona fide hearing aid evaluation for a prospective user, if you are unsatisfied with your purchase from OSTHearing Aids for any reason, you have 30 days from the date you received the Product to request a full refund. 

To qualify for a 30 Day Satisfaction Guarantee Refund, all the following conditions must be met:

1. A Return Merchandise Authorization (RMA) must be requested within 30 days after the date you received the Product. 

2. You must return the Product to OSThearing Aids to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged) and perfectly clean. All accessories originally included with your purchase must be included with your return, original packaging, user manuals, Inserts and other printed documents.

3. Shipping and handling charges are not refundable. And you are responsible for return shipping charges. If due to our reasons, the goods received are damaged or not correct, you are not required to bear the shipping charges for this reason.

No restocking fee to be charged to you for the return of a product.

4. Return address: No. 17, Jiabin Road, Huangjiang Town, Dongguan City, Guangdong Province, CN

Still, have questions about your return? Contact customer service at support@osthearing.com.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days,usually within 48 hours.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@osthearing.com, we will check it for you again.

Exchange/Replacement

You may contact our customer service through email: support@osthearing.com.

Cancellations

To make an order cancellation please contact us immediately on support@osthearing.com. If you cancel your purchase within 12-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.